Updated Articles

  1. Create a New Email Template

    Email templates are used to automatically fill in the body of email notifications, including submittal emails and expedite request emails. To create an email template, navigate to System Menu > Template Mgmt > Output Templates. From the "Email Tem...
  2. Sub-Supplier Portal (Supplier View)

    Learn how suppliers access DocBoss portal to upload documents, review submittals, and track project status with this comprehensive guide.
  3. Customer Portal (Customer View)

    The customer portal provides a secure location for your customers to upload documents directly into your DocBoss projects. The customer can also download received documents. The following describes what your customer sees when they access the po...
  4. Why can't my supplier view the project in the portal?

    If the sub-supplier cannot view the project in the portal, confirm the following: Is the project marked hidden OR complete? If the project is hidden on considered completed, the portal will not appear in the supplier's project list. To con...
  5. Sub-Supplier Portal (Admin)

    The sub-supplier portal provides a secure location for your vendors to upload (and download) documents directly into your DocBoss projects. To allow sub-suppliers to view the portal, the sub-supplier will need to be: 1. Added to your system ...
  6. Enable Customer Portal Access

    The customer portal provides a secure location for your customers to upload (and download) documents directly into your DocBoss projects. Customer web access is provided to contacts associated with the company. Before enabling customer web access...
  7. Create Manual Cards (Bulk)

    Ensure Manual Cards are enabled on your project, see our article to learn how to enable this function: Enable Manual Cards To bulk add manual cards, use the "Add/Edit Data via CSV" function. This option is available under the "More Actions...
  8. Can equipment be modified on auto-generated cards?

    Auto-generated cards have their tagged equipment (and major tag(s), if applicable) automatically applied based on the level that is set on the doc code. Example: Doc code level is set to "Item/Model." As such, each card will include the tagged...
  9. How to re-submit documents that have been previously completed (approved)

    When a document it is returned by the customer with a status that have "stage complete" and this is the last or only stage, the cards it is marked as complete: Once a card it is marked as complete, there is no further workflow expected. If ...
  10. Automated email reports from user profile

    To view and enable automated email reports, first navigate to your User Profile ( System Menu > Edit your profile ) Scroll down to the Email Notifications area where several reports can be enabled and sent to you by email. Alerts ...