Users must grant permission for DocBoss Support to access their account. Access permission is granted for up to 24 hours at a time.
To enable support access, click the settings gear and select Allow support to access your account.
Under the option to Allow DocBoss Support to access your account for 24 hours, select ON to grant support access.
Access can be revoked at any time by selecting OFF.
If this option is not available, this is due to a security setting in the instance which, if enabled, only allows admin users who have the Security permission to grant support access. To change this, the admin user can navigate to Security Settings and enable Allow other users to grant system access to DocBoss support.
