Users must grant permission for DocBoss Support to access their system. Access permission is granted for up to 24 hours at a time.
To enable support access:
- Click the System Menu (gear).
- Click Allow support to access your account.
- Under the option to Allow DocBoss Support to access your account for 24 hours, click ON to grant support access. (Access can be revoked at any time by clicking OFF.)
Don't see this option? Ask an admin user with the Security Permission to enable this. They can do so from the System Menu (gear) > Security Settings > Authorization > Allow other users to grant system access to DocBoss support.